Technical Support

1. Product & operator

• TeLog is an iOS app operated by Wenling Xinhe Yijia Software Development Studio (sole proprietorship)（温岭市新河壹嘉软件开发工作室（个体工商户）） for Tesla owners: on-device vehicle archive, drives/charges, emergency helpers and vehicle-alert lookup, optional Cloud depth features including alert AI explain.
• App Store listing: Apple Developer Program (Individual); seller/developer name follows that account. The Individual account holder and the Studio’s sole proprietor are the same natural person.
• Support / complaints: Wenling Xinhe Yijia Software Development Studio (sole proprietorship)—same operator as in the Privacy Policy and Terms.
• Not Tesla official. Vehicle data only after official Tesla authorization; stored on-device by default.
• Contact: service@telog.cn

2. Contact

We never ask for Tesla passwords, SMS codes, full refresh tokens, bank cards, or Apple ID passwords.

If system Mail has no account yet, add one in the Mail app before using Send Feedback.

3. In-app help

4. Data principles

1. First-run Terms & Privacy confirmation must be accepted to use the App; full liability/fee terms are in the online documents.
2. Official Tesla authorization only.
3. On-device encrypted storage by default.
4. Optional cloud / family sharing needs separate consent (usually Cloud membership).

5. Tesla authorization

1. Operator registers on developer.tesla.cn and obtains Fleet API access.
2. You authorize on Tesla’s official auth page.
3. App calls Fleet API within granted scopes.
4. We do not collect your Tesla password.

6. Storage, export, deletion

• Default: on-device only.
• Export / wipe under Privacy & data.
• Stop cloud deletes remote copies; local remains.
• Disconnect Tesla in Advanced settings; also revoke third-party access in Tesla account when possible.

7. Cloud membership

• com.jchen.Telog.plus.monthly (~¥18/mo) · com.jchen.Telog.plus.yearly (~¥198/yr)
• 14-day trial if offered by App Store

After expiry, free local features remain; Cloud-only features pause. Local data is not deleted. Billing/refunds via Apple.

8. Send Feedback

1. Settings → About & support → Send feedback
2. Select a component (short feature name), describe the issue and when it happened; attach screenshots manually in Mail if needed
3. Send → system Mail opens to service@telog.cn with prefilled content

Include iPhone model, iOS version, TeLog version, Tesla/Cloud status, and steps. Mask VIN, plate, home address.

9. Support scope

We help with: install/crashes, Tesla official auth & refresh, local record import/export, optional cloud revoke, locked-phone today’s-mileage sync, vehicle-alert lookup / AI explain, Tesla latest-info refresh, financing-calculator link, Cloud status explanation, privacy requests, feedback email issues.

Not us: roadside / Tesla service, Tesla password recovery, Apple hardware/Apple ID, professional appraisal based on App data.

10. FAQ

Mail won’t open?

Add an account in the system Mail app first.

Where is my data?

On-device by default. Cloud copies only after separate consent, stored in mainland China.

How do I delete?

Privacy & data, or email service@telog.cn.

Today’s mileage stale while the phone is locked?

Local capture pauses when the App is not running. With cloud collection consented, the server can gap-fill (including location snapshots used on-device to complete an open drive trail) and send an APNs silent wake so the App pulls and merges (typically no banner). Allow notifications so the device token can register. Without collection, mileage updates when you open the App.

Gaps in trips?

Sleep/network/App not running can miss local capture—Cloud collection or historical import may help.

Is vehicle-alert lookup free? Are photos uploaded?

On-device library search is free and defaults to the current authorized vehicle (Other vehicles opens My Vehicles). Your query is not uploaded; the result card does not show raw library handling advice. If you photograph the car’s alert, OCR runs on-device and the photo is not uploaded. AI explain / follow-up is Cloud-only: the library is the fact source; AI only rewrites language and must not invent parts or repair conclusions. It requires usable library meaning/advice first (otherwise no model call), then sends text only via TeLog China servers to a Tongyi text model. It will not promise free replacement, official warranty, or fast claims. Results are informational, not official diagnosis. Isolated from DamageLens vision analysis.

Can DamageLens scan a VIN? Why is there a flood checklist?

You may photograph a VIN plate; OCR runs on-device and that photo is not uploaded. Flood/water lines in a report are a reference checklist, not an official flood inspection or insurer appraisal. You may save a damage or accident record to the on-device vehicle archive.

Share posters clipped or overlapping?

Monthly/yearly mileage clipping and the extra “show when selling” archive-poster footer were fixed in the latest App build. Update and regenerate the image.

Does DamageLens auto-detect configuration? Does it slow collection?

For an authorized vehicle the App may read Tesla’s official vehicle_config.trim_badging (and car_type) once to prefill the configuration picker. If the signal is missing or the extra read fails, the field stays empty for manual selection and is not retried on every poll. This call goes App → Tesla Fleet API (not TeLog servers). You can always override the prefills.

Refunds?

Apple only. We can confirm entitlement status.

Is Tesla latest-info policy free? Does it upload vehicle data?

Yes, it is free. The Home card needs no subscription. Public OTA / sales / after-sales excerpts are fetched from TeLog servers and cached on-device. A later visit shows the cached copy first, then refreshes. This path does not upload VIN, drives, or telemetry. Copy may lag tesla.cn and is not an official Tesla promise.

Which page does the financing calculator open?

That Car Assistant card opens only https://www.tesla.cn/financing-calculator. Tesla’s site handles the form; TeLog does not receive or approve financing applications.

Why can I open the analytics hub but get a subscribe prompt inside?

You may browse the hub directory first. Tapping a specific panel still requires Cloud if you are not subscribed. This is intended, not a bug.

Why is there no install date on software-update history?

TeLog only records the first observed car_version change — not Tesla’s official OTA install day. The calendar date was removed to avoid that misunderstanding.

11. Third parties

Tesla Fleet API · Apple App Store/StoreKit · Apple APNs (silent wake when cloud collection is on) · Amap / optional OSM · Tongyi vision (DamageLens) · Tongyi text (vehicle-alert AI explain; Cloud; isolated from vision) · tesla.cn public pages when you open a latest-info link or the financing calculator (https://www.tesla.cn/financing-calculator only).

12. Compliance & limits

13. Documents

• Privacy Policy
• Terms of Use (EULA)
• Cloud collection disclosure
• TeLog home
• 中文：技术支持

14. Related products

Same operator; independent Tesla-owner apps with separate accounts and data.

Nearby charging / Vehicle feature toolbox (FAQ)

Nearby charging empty? Link Tesla and select an authorized vehicle; wake the car if asleep. No Cloud subscription required.

Toolbox asks to enable Tongyi AI? Settings → Tongyi AI server. Off disables DamageLens vision, vehicle-alert AI, and toolbox AI.

Toolbox quota used up? Free users get 10 AI guide uses per calendar month; Cloud raises the cap. Browse/source retrieval does not consume quota. Check remaining uses on the toolbox hub or Settings, or upgrade Cloud.

Language switch? Changing language in Settings updates toolbox and nearby-charging UI. For Cybertruck (English manuals only), Chinese answers may be translated from English excerpts with a source notice.

Revision history

Later additions or edits to this page are listed here by date (newest first).